Incident & Case Management
Every incident handled the same disciplined way.
Incident & Case Management runs the full security incident lifecycle inside Athena: evidence management, indicator (IOC) tracking, timelines and SLA-enforced ticketing. It syncs bi-directionally with Jira and ServiceNow, so every incident is handled the same disciplined way and leaves a defensible record, whether an agent or a human drove it.
Discipline, on every case.
Every action, indicator and artifact captured in a defensible timeline.
Real SLAs, enforced automatically, with escalation by exception.
Bi-directional Jira and ServiceNow sync, with no copy-paste between consoles.
Every incident, handled the same disciplined way.
Open, work, prove.
Aegis opens a case automatically when it acts, with evidence attached.
The case carries its SLA; the platform enforces and escalates it.
Every incident closes with a complete, exportable, defensible record.
Part of the Athena platform.
Handle every incident the same way.
See the case lifecycle end to end in a briefing.